New Look Fails At The Basics
Yep, time to name names. Today I was the chosen escort for a very close, female, friend of mine. The task? Clothes shopping, of course. I’ve studied the female-fashion industry both on projects, and when something peeks my interest. I’m by no means a gospel speaker on the subject, but I have some tricks up my sleeve (pun intended).
New Look was about the fourth/fifth/lost count shop we entered, and she instantly spotted a full outfit carefully shown on a mannequin directly in front of us. My first reaction: that looks like it would really suit you. Her first reaction: oh my god, I love it.
So we glance at the nearest rack of clothes to said mannequin. Are the promoted clothes there? Are they heck. Are they in instant sight? You guessed it, bad luck. Where the hell are they? We begin hunting.
At the point that we gave up, the top and skirt had been found. The shoes and rather kinky jacket were nowhere to be found, as were the staff. The result? Top and skirt go back, we walk out, frustrated (well, she was, I was relieved).
I have no clue why the mannequin’s apparel was not stashed within easy reach, for easy purchase. The only possible explanation I can come up with is the idea that walking around the shop increases your chance of finding other items to buy (and thus a bigger sale for the retailer - think where the milk and bread are in relation to each other at your supermarket). This theory fails here though, as our minds were fixed on a target, we were hunting for specific items of clothing. Our eyes discarded everything but dark navy jackets and tinkerbell thingy kinda shoes objects stuff.
When will they learn? New Look could have took around £120-150 of her hard-earned cash today. Instead they got zilch, and we took up floor space looking for non-existant items.
Tags: basics, fashion, Marketing Practice, newlook, psychology, Retail PR