Posts Tagged ‘Marketing Practice’

Acer Does Not Understand The UK Market

Sunday, October 26th, 2008

Acer have been running an advert for their Aspire One netbook on UK television of late, in prime time slots to boot. Though these ads do little for Acer’s reputation, showing a fundamental and complete lack of understanding of the market in this country.

For those unfamiliar with the UK retail market specifically, there is a more cynical view taken to advertising from consumers. We want to know the facts, the benefits, and the cost. A little humor (or a lot, sometimes) can go a long way - but with one condition. It has to be British humor.

The Acer advert includes a very Americanised sketch featuring two women with half of Debenhams on their faces (not concealing much elsewhere, either). One brags about her new Aspire One, and the equally cheesy waitor pipes in with his approvement. The overriding sense of the ad is cheesy - and the British viewing public generally only like cheese when it is ironic and self-deprecating humor.

This isn’t the first time a company has tried to enter the UK market without first adapting its techniques to a differing culture. Apple’s iPhone originally cost £200, plus the rolling monthly costs of a contract. As a nation we are used to getting the handset free, and thus the uptake of the iPhone was limited to those that kept tabs on US tech until the recent change in price structure.

I embed the advert below, though I apologise for the quality (and sound - turn it up!), as it was the only copy I could source. I would probably be interested in an Aspire One, but this advert has actually given me a negative feeling about it, without me even seeing one before. I’m sure their aim was to give you a positive feeling about the product, without even seeing one before, but I am afraid Acer fail here hands down.

Designing for the public, with LandlordNanny

Wednesday, July 16th, 2008

Psst. Go to the usability tab‘ - tracky_birthday (flickr)

I’ve always unconsciously considered that there are two ‘parent’ demographics that roam the web, namely the technically minded, and the general public. This parent-demographic difference is born out of the medium being new to some, and second-nature to others.

As a designer and creator of products on the web, the premier factor in making decisions needs to be user perspective, and catering to what they need (as opposed to say, what a client may prefer - their users know better). So knowing the people that are going to be using the site is crucial to every aspect of its building - much like you wouldn’t try making a perfume without ever meeting a woman who may want to wear it.

First decision in detailing your demographic: are the overwhelming majority of my users going to be technically minded, or part of the general population? Some may argue these are one and the same, I disagree. Ask a member of the general population to subscribe to your RSS feed, and see if they don’t head straight for the bottle of Jack Daniels.

Many sites that I’ve worked on are aimed at a web-savvy populus, and so while I’m working with NannyGroup at the moment helping with their latest product LandlordNanny, the thought processes are having to be a lot different than if I was redesigning a regex tutorial site.

A few of the differences in decisions include :-

  • All the copy throughout the site needs to reference what the user sees, not what they should assume. As an extreme example just to make the point, call it an organiser, not the YUI AJAX Calendar. Use common words for everything. Sites for the public are not a platform for showing off your technical writing capabilities.
  • The general public tend to hold more expectations of what should be where and how it should be presented, and the techie crowd tend to be more flexible towards straying from conventions. You can get away with using that burning creative freedom when your site is aimed at people who know how it all works. In fact, they’ll thank you for giving them something new to see. The general public don’t care and just want to be able to use it during their lunchbreak (i.e. quick as possible) to accomplish whatever goal they have in mind.


The LandlordNanny Website

LandlordNanny aims to provide UK landlords with the tools to manage their properties and tenants, and find new tenants through major property portals, not usually accessible to independent landlords but through expensive high street estate agents.

LandlordNanny ScreenshotThe site is a work in progress, and new updates are being released on a bi-weekly process, but things are moving quickly. When the site was shown to me, the code was a monster, far from standards compliant, a mix’n'match of HTML 4 and XHTML 1.0 strict (why no transitional?), inline CSS, and nearly all presentational elements were defined in a database.

Yes, I said presentational elements, not content. Positioning for the page elements were being called from a (poor, unloved) MySQL database on every page load.

Main aims to start off with naturally boiled down to:

  • Order primary crimes against web standards and prioritise the worst offenders
  • Bring graphical interface to a more mordern look and feel
  • Create a consistent style and layout throughout the site/application, including building separated stylesheets
  • Identify inconsistent and confusing user interface experiences (for example the omission of a property portfolio) and change with a general internet user in mind
  • Implement new and planned features using the new style standards and ‘cleaned’ system

One example of change was a renovated menu. As a team (a fantastic team, I may add), we took a menu with cluttered icons and image buttons and created a clean CSS menu that loads 400% faster.

I aim to blog more on the difference between audiences that we design for, but for now, check out LandlordNanny and give us your feedback in the comments!

New Look Fails At The Basics

Monday, April 7th, 2008

Yep, time to name names. Today I was the chosen escort for a very close, female, friend of mine. The task? Clothes shopping, of course. I’ve studied the female-fashion industry both on projects, and when something peeks my interest. I’m by no means a gospel speaker on the subject, but I have some tricks up my sleeve (pun intended).

New Look was about the fourth/fifth/lost count shop we entered, and she instantly spotted a full outfit carefully shown on a mannequin directly in front of us. My first reaction: that looks like it would really suit you. Her first reaction: oh my god, I love it.

So we glance at the nearest rack of clothes to said mannequin. Are the promoted clothes there? Are they heck. Are they in instant sight? You guessed it, bad luck. Where the hell are they? We begin hunting.

At the point that we gave up, the top and skirt had been found. The shoes and rather kinky jacket were nowhere to be found, as were the staff. The result? Top and skirt go back, we walk out, frustrated (well, she was, I was relieved).

I have no clue why the mannequin’s apparel was not stashed within easy reach, for easy purchase. The only possible explanation I can come up with is the idea that walking around the shop increases your chance of finding other items to buy (and thus a bigger sale for the retailer - think where the milk and bread are in relation to each other at your supermarket). This theory fails here though, as our minds were fixed on a target, we were hunting for specific items of clothing. Our eyes discarded everything but dark navy jackets and tinkerbell thingy kinda shoes objects stuff.

When will they learn? New Look could have took around £120-150 of her hard-earned cash today. Instead they got zilch, and we took up floor space looking for non-existant items.


Even after a comptia certification added to their credits of ccda and mcts, professionals strive for mcitp too, and they do this by consulting the testking material.

Design trends (and how consumers have no choice but to like them)

Sunday, April 6th, 2008

Design trends exist in all industries that require original creative thought. On the web, the 1990s were an explosion of everything moving - marquee scrolling bars, flashing GIF images, “Click here, win a Skoda!” adverts. Today, browse any latest website and you will find (mostly) clear, crisp designs with a generous helping of whitespace. Less is now more.

Television advertising has also adapted to a similar trend in terms of imagery. Many adverts today are “minimalist”, giving the impression that the product “talks for itself” whilst it rests upon a clear glass shelf, with invisible brackets and a white wall in the background. Clear point, clear sale.

But I cannot remember an example that suggests any market force, any consumer demand or input, went any way towards any of these shifts in design preference. I very much doubt any one has wrote to Sony and complained that their adverts on Channel 4 are “too busy”, causing a marketing boardroom meeting.

The truth is this: the design involved in marketing products and services, on the web and beyond, seem to be an open outlet for expression of the marketer’s own creativity, and in no way reflect consumer preference. Do you agree?


With cheap web hosting, one should ask for dedicated hosting, before the domain name registration as this will determine the status of your website design in future.