Acer Does Not Understand The UK Market
Sunday, October 26th, 2008Acer have been running an advert for their Aspire One netbook on UK television of late, in prime time slots to boot. Though these ads do little for Acer’s reputation, showing a fundamental and complete lack of understanding of the market in this country.
For those unfamiliar with the UK retail market specifically, there is a more cynical view taken to advertising from consumers. We want to know the facts, the benefits, and the cost. A little humor (or a lot, sometimes) can go a long way - but with one condition. It has to be British humor.
The Acer advert includes a very Americanised sketch featuring two women with half of Debenhams on their faces (not concealing much elsewhere, either). One brags about her new Aspire One, and the equally cheesy waitor pipes in with his approvement. The overriding sense of the ad is cheesy - and the British viewing public generally only like cheese when it is ironic and self-deprecating humor.
This isn’t the first time a company has tried to enter the UK market without first adapting its techniques to a differing culture. Apple’s iPhone originally cost £200, plus the rolling monthly costs of a contract. As a nation we are used to getting the handset free, and thus the uptake of the iPhone was limited to those that kept tabs on US tech until the recent change in price structure.
I embed the advert below, though I apologise for the quality (and sound - turn it up!), as it was the only copy I could source. I would probably be interested in an Aspire One, but this advert has actually given me a negative feeling about it, without me even seeing one before. I’m sure their aim was to give you a positive feeling about the product, without even seeing one before, but I am afraid Acer fail here hands down.


